ITIL® 4 Foundation

£545.00 exc VAT

Mode of study: Online Instructor-Led

Duration: 2 Days

Exam: Included

What is ITIL Foundation certification?
The Foundation exam is the entry level certification and offers you a general awareness of the key elements, concepts and terminology used in the ITIL® 4 service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

ITIL 4 Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4 Foundation equips candidates with:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Delivered by Ivor Macfarlane

Ivor an IT Service Management Author, Consultant and Trainer.

He is a co-author of ITIL (versions 1, 2, and 3), and well as ISO 20000 and ITSM library. He has been an ITIL Examiner since 1991 and has delivered ITIL training in more than 40 countries.

Ivor was awarded the Lifetime Achievement Award for outstanding contribution to ITSM in 2017 by ITSMF UK

What is the target audience?

  • Those who require a basic understanding of the ITIL 4 framework
  • Those who need understanding of how ITIL 4 can be used to enhance IT service management within an organization
  • IT professionals or others working within an organization that has adopted and adapted ITIL 4 and who need to be informed about, or contribute to, ongoing service improvement.

Axelos/PeopleCert Accredited ITIL® 4 Foundation Certificate